Total Recall

When we got back from Vietnam a small mountain of mail was neatly stacked (by the cat-sitter), awaiting attention.

In my pile was an automatic insurance renewal form (yeah, you can go whistle for that, baby, I’m off to comparethemarket.com!), and there was a High Priority letter from Kawasaki.

Unfortunately the letter was notification of a ‘potential’ safety problem (or a product recall notice, to put it another way) with the ZX10-R.

The fix, it seems, is for me to take the bike to my Kawasaki dealer, as soon as possible, so they can carry out the required work, in about 2-1/2 hours, and free of charge.

The letter, helpfully, lists the work that needs to be done:

  • replace 2nd gear output
  • replace 3rd gear output
  • replace 4th gear output, and
  • replace 2nd gear input

Now I’m no C21st motorbike mechanic, but to my eyes, this looks like a significant gearbox replacement/rebuild.

Yes? No? Yes?

Anyway, I rang my local Kawasaki dealer, spoke to the service department, gave them the bike registration number and the VIN/frame number.

The service department said they would now have to contact Kawasaki to get the work authorised, and they’d be in touch with me as soon as it was, and as soon as the parts had arrived.

I like my local Kawasaki dealer. They’re a friendly bunch who know their onions (to mix a metaphor).

And I appreciate the way that Kawasaki have dealt with this product recall.

But, and I can’t quite put my finger on it, there’s something missing here.

It’s all a bit academic really; because of the rubbish weather we’ve had for the last four months, the Ninja has hardly had any time out of the garage.

But there’s just something not quite right with this situation…

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2 Responses to Total Recall

    • Brennig says:

      Hmm, thanks Young Masher. I’m still waiting for the work to be carried out. I spoke to Kawasaki customer service, who said they can see the order for the replacement gearbox parts on their system, but they are unable to give me an expected delivery date.

      Kawasaki said that I could carry on riding the bike, in the meanwhile, as long as I didn’t race it (or put the engine under race pressure). Because we all bought ZX10-R motorbikes for what purpose?