I had to send a large and fairly heavy parcel to Glasgow. I took the measurements from the manufacturer of the device in the parcel. Then I took the measurements of the device in all its superdooper packaging. Then I wrote it all down and added the weight. I tried a bunch of websites but most of them said my parcel was too heavy (a fraction over 30Kg). Royal Mail, Parcel Force, Hermes, Evri… I tried them all. Eventually I ended up on the ParcelMonkey website. I put all the same criteria into their webform and ParcelMonkey said UPS would do the job for me. £55.94 (which included VAT. Well, you know what they say about beggars and choosers, right? So I paid and the parcel was collected and the parcel was delivered and they all lived happily ever after. Except…
- The parcel was severely damaged when it arrived. It looked like (from the photos of which I have plenty) that it was thrown off the lorry onto concrete. The goods inside the parcel are broken and not economically repairable (to put it mildly)
- ParcelMonkey are dragging their feet over insurance. Really really dragging their feet. And (here’s the kick in the face)…
- I’ve just had an email from ParcelMonkey to tell me that in addition to the £55.94 that I paid to have an expensive item broken beyond repair, they’ve just charged me an extra £55.37 because the parcel was half a Kg lighter than I said it was.
Yes, that’s right. ParcelMonkey are charging me a premium because the parcel that’s totally unusable was 0.5Kg lighter than I said it was.
So all I can say is:
A. Never ever use ParcelMonkey, and
B. Never, ever use UPS.
Jeez! It would have been cheaper and safer for you to drive it to Glasgow yourself.
Never use ParcelMonkey. Noted.
I wish I had delivered it myself now 😔