It’s appropriate to begin with this…<\/p>\n
I’m struggling with a piece of work for a customer in London.<\/p>\n
I have to write a service level agreement (SLA) which will\u00a0form a contract between two parts of an organisation that are shifting towards a client\/contractor split.<\/p>\n
I’ve been given an SLA template – a copy of an existing document – to work from.<\/p>\n
It sucks.<\/p>\n
It’s one of the most badly written things I’ve ever seen – definitely the worst I’ve had to work with.<\/p>\n
So why is it that\u00a0it’s acceptable\u00a0for business documentation to be poorly written?<\/p>\n
Why do we have lower standards of reader-friendly copy when we pick up a business-related piece of prose?<\/p>\n
Awww, c’mon!<\/p>\n
It’s not really acceptable at all, is it?<\/p>\n
Rise up friends, rise up and strike a blow for business literature (and probably business literacy!)<\/p>\n
Burn those badly-worded reports; take out and bury those inartculate, illogically-written briefings.<\/p>\n
Rewrite these things,\u00a0use pith not verbosity by all means,\u00a0but let’s turn them in to things that are – if not a joy – are at least easy to read!<\/p>\n
Oh yes!<\/p>\n
\ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"
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