{"id":4591,"date":"2011-02-11T11:48:31","date_gmt":"2011-02-11T11:48:31","guid":{"rendered":"https:\/\/brennigjones.com\/blog\/?p=4591"},"modified":"2011-02-11T11:53:34","modified_gmt":"2011-02-11T11:53:34","slug":"its-as-if-they-dont-want-the-business","status":"publish","type":"post","link":"https:\/\/brennigjones.com\/blog\/?p=4591","title":{"rendered":"It&#8217;s as if they don&#8217;t want the business"},"content":{"rendered":"<p>Our broadband issues continue to hurtle from crisis to crisis like a 21st Century soap opera.<\/p>\n<p>Yesterday was supposed to be our switchover day &#8211; the day that we left BT and moved to VirginMedia.<\/p>\n<p>VirginMedia\u00c2\u00a0sent us their welcome pack ages ago; over the last couple of weeks we&#8217;ve had loads of documentation through the post and a number of update emails proclaiming that &#8216;You&#8217;re in!&#8217;<\/p>\n<p>We have also recieved the VirginMedia WiFi router.<\/p>\n<p>So yesterday evening I got home and, pretty much as expected, the BT WiFi hub said it had no broadband service.<\/p>\n<p>I unboxed the VirginMedia WiFi router, configured it, switched it on and then configured both laptops and both mobile phones to talk to it.<\/p>\n<p>Success!<\/p>\n<p>Except, unfortunately, there was no broadband connection hanging off the back of the VirginMedia router.<\/p>\n<p>I called VirginMedia &#8211; on the landline &#8211; and they reassured me that our switchover was in the queue. They were just waiting for the engineer to finalise the paperwork and we&#8217;d be online with VirginMedia broadband later.<\/p>\n<p>Great!<\/p>\n<p>This morning I checked, before leaving the house, and was disconcerted to find there was still no broadband hanging off the back of the WiFi router.<\/p>\n<p>I called VirginMedia customer services again, and went through\u00c2\u00a0what we had ordered in great detail and asked them why the switchover hadn&#8217;t been carried out.<\/p>\n<p>VirginMedia\u00c2\u00a0said some deeply upsetting things that began with &#8216;the order I had described did not match they order they had&#8217;.<\/p>\n<ul>\n<li>They had us down for a new phone line installation with broadband<\/li>\n<li>They were waiting for an engineer to complete a local survey to verify they could put a line in<\/li>\n<\/ul>\n<p>Barely maintaining my\u00c2\u00a0grip on reality, I patiently explained that what had just been described to me had not been &#8211; never had been &#8211; our requirement.<\/p>\n<p>The customer service person said she would get the incorrect order cancelled today, and would get the correct order raised &#8211; again today.<\/p>\n<p>I asked how long it would take for the correct order\u00c2\u00a0to be carried out.<\/p>\n<p>&#8216;About two weeks&#8217;.<\/p>\n<p>Sorry?<\/p>\n<p>What?<\/p>\n<p>Because VirginMedia messed up the original order details I was going to have to hang around another two weeks without broadband?<\/p>\n<p>Yes.<\/p>\n<p>I had a mini-meltdown and, as a result of putting things in a strong manner, was passed around to five different people.<\/p>\n<p>They all said the same thing &#8211; that it would take two weeks to complete the order if they got the new order raised today.<\/p>\n<p>Stunning.<\/p>\n<p>So I said to the last person I spoke to, that VirginMedia hadn&#8217;t filled me with any degree of confidence and, on that basis, I didn&#8217;t want to proceed with them.<\/p>\n<p>He was very sympathetic and said he understood.<\/p>\n<p>The trouble is, that&#8217;s all that everyone at VirginMedia has done &#8211; offered sympathy and understanding. No-one has actually put themselves in a position to speed things up or, even better, make the problems go away.<\/p>\n<p>It&#8217;s not our cock-up &#8211; it&#8217;s theirs!<\/p>\n<p>Anyway, we agreed that VirginMedia didn&#8217;t have a future with us and that was that.<\/p>\n<p>I went for a walk to try and calm my nerves and then made a few phone calls to other people.<\/p>\n<p>As a result, we will be joining PlusNet as soon as we can get things organised.<\/p>\n<p>In the meantime I have to get a MAC code to enable PlusNet to pick up our services.<\/p>\n<p>I just don&#8217;t know whether I need to contact BT or VirginMedia to get it!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our broadband issues continue to hurtle from crisis to crisis like a 21st Century soap opera. Yesterday was supposed to be our switchover day &#8211;<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4591","post","type-post","status-publish","format-standard","hentry","category-stuff","two-columns"],"_links":{"self":[{"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4591"}],"version-history":[{"count":0,"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/4591\/revisions"}],"wp:attachment":[{"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4591"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4591"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brennigjones.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}