{"id":4620,"date":"2011-03-08T13:57:56","date_gmt":"2011-03-08T13:57:56","guid":{"rendered":"https:\/\/brennigjones.com\/blog\/?p=4620"},"modified":"2011-11-16T19:05:14","modified_gmt":"2011-11-16T19:05:14","slug":"broadband-what-broadband","status":"publish","type":"post","link":"https:\/\/brennigjones.com\/blog\/?p=4620","title":{"rendered":"Broadband? What broadband?"},"content":{"rendered":"

I left this comment on Plusnet’s website a few minutes ago:<\/em><\/p>\n

I have a complaint – not about Plusnet as such, but about Plusnet’s supplier. I understand that the only way I can complain about Plusnet’s supplier, BT Wholesale\/BT Openreach, is by making a complaint about Plusnet, and getting that complaint escalated.<\/p>\n

This is what I’m doing.<\/p>\n

I have been trying to leave BT Internet and join Plusnet since early February. Our broadband was switched off by BT Internet on 10th February, in preparation for this move.<\/p>\n

This clearly means that we are not receiving any internet\/broadband service.<\/p>\n

We obtained, from BT Internet, a MAC code which was passed to Plusnet on Saturday 12th February.<\/p>\n

Since 12th February Plusnet have given us a number of dates for the start of broadband service. All of these dates have passed without being met.<\/p>\n

The most recent start date was yesterday, Monday 7th March. 24 hours after service should have commenced I received an SMS from Plusnet to say the switchover has been delayed yet again.<\/p>\n

I called Plusnet and was told that the supplier (BT Openreach\/BT Wholesale) is having a problem. The supplier is apparently unable to switch us over which means that we continue to have no broadband\/internet access.<\/p>\n

The supplier has put a further review date (not completion date) on the job of Friday 11th March.<\/p>\n

This, clearly, indicates that something is horribly wrong in this operational model – either with Plusnet, or with Plusnet’s management of their supplier (BT Openreach\/BT Wholesale).<\/p>\n