We have begun the process of switching energy providers. We’ve been with Ovo for a couple of years, maybe longer. And we haven’t had a problem with them, not at all. Except for their pricing. That’s recently gone a bit bonkers. All due to Trump and his private war in the Middle East, obviously. So I did a compare the meerkats thing and we’re moving over to British Gas who came in cheapest for a 2-year fixed-price deal and, let’s face it, fixed price is the way to go in the energy market, until Trump is out of the WH.
But.
The glitch in the Matrix (and yes, obviously there had to be one), is BG are asking us for a sign-on meter reading which is all well and good but a) we’ve got a smart meter and b) the British Gas meter reading website hasn’t actually been designed to take smart meter readings. Oh sure, BG tell you how to take a smart meter reading, but you want to try entering it into their meter reading page? Well, I’ll save you the trouble. Don’t try. So tomorrow, to smooth the glitchy Matrix, I shall be on the phone to British Gas. Ridiculous really. But still cheaper than Ovo.
I’ve been with BG for… well, forever, really, and have provided several meter readings to their website whenever my smart meter has decided to go dumb.
Never had a problem.
Maybe it’s because your account has not yet been set up properly?
I’ve also had to speak to them on the phone a number of times. Now, THAT’S painful. Good luck.
I have done it! Hear me roar! By 11.00 this morning I had done the dogs, poo-picked the garden, been to the gym and done my workout on the machines and, successfully, submitted the gas and electricity meter readings to BG. I’m about to celebrate with the contents of half a tin of soup and a cheese sandwich. In an hour I have to do battle with bots and resellers for a couple of tickets to see Fallout Boy. That might be a trickier win.