Abbey, the final chapter

Regulars will remember that we’ve had ongoing situations with Abbey National (details here and here).

The purpose of this post is to bring you the conclusion.

In the last few weeks we had two letters from Abbey’s complaints department.

The first letter was a ‘holding’ device – saying, in essence, that the matter was still being looked in to.

The second letter was apologetic, admitted there had been an error and concluded by saying the problem had been sorted and would not re-occur.

And enclosing a cheque for £30 by way of compensation.

So to the folks at Abbey National (I know their Fraud department look in from time to time!), we’d both like to say thank you.

Abbey National may like to know that half of their compensation payment went to the International League for the Protection of Horses (ILPH).

The other half went to the Alzheimers Society.

On behalf of the ILPH (who today thanked me), I’d like to pass my thanks back to Abbey for their contribution.

I’m sure the Alzheimers Society are similarly grateful.

B.