So, to recap, we have been experiencing on-going problems with our BT Vision box.
Daily rebooting, to make the thing work; dropped menus; dropped (paid for!) on-demand programmes; refusing to record.
Generally being an obstructive and uncooperative piece of technology.
Unlike the BT’s offshore Helpdesk, who are obstructive and uncooperative humans.
But fortunately, we have been rescued from the unhelpful clutches of the aforementioned Helldesk by the staff of BTCare.
Thanks to BTCare’s intervention, we have been able to talk to the BT Vision resolution team, and as a direct result of that we are having a new BT Vision box delivered on Saturday morning.
But how awful is BT’s offshore Helpdesk?
Really awful, obv. Awful to the point where we would rather put up with a failing service than go through the pain of calling them.
Anyway, that’s an issue pending resolution.
The other issue has been our hideously slow broadband speed, as experienced the other night.
This has, we’ve been told, been put down to ‘technical issues’ with BT’s equipment in the local exchange.
So there we are. That’s the end of these problems.
Hopefully.
Actually, despite my previous comment, you MAY have an option to jump the BT ship if this continues.
I’m guessing that you are fed from the Witney exchange?
According to SamKnows, Witney is open to other LLU operators, such as Sky.
Now, I’m certainly not recommending Sky here – I don’t use them myself and I don’t particularly rate their broadband offering – but it could always be an option… or, perhaps, a bargaining chip.
End of your problems? Jeez, you’re optomistic!