Working with people, ha ha ha (apols to Roddy Doyle)

this is a purely hypothetical situation

Wouldn’t it be funny if after weeks of System Testing and then weeks of User Acceptance Testing during which hundreds of scripts were walked through and many different scenarios were enacted and all of this was followed by a few days of fine-tuning and that was followed by a full technical and board review and the board gave unqualified permission for the development to progress and then, ten minutes after system implementation (i.e. ten scant minutes after the new development was migrated to live), the senior user wanted to put a stop on the project because a business critical unit couldn’t make the new system print anything?

Wouldn’t it be funny if, after hours of investigation, the fault was traced back to the location of that business critical unit, where a member of the night-shift had unplugged the printer and rolled it in to a spare meeting room so she could get some peace and quiet?

Wouldn’t it?

6 thoughts on “Working with people, ha ha ha (apols to Roddy Doyle)

  1. History proves time and time again that the invention of the fool-proof system is immediately followed ( and sometimes even preceeded slightly ) by the invention of a better fool.

    Why this is not an axiom of History that is printed at the front and back of every History book does baffle me somewhat?

    It should be a standard reference for all programmers.

    <B

  2. This was an actual fault description: “Printers ribbon came loose so because the light in the room is dead, they took the printer out of the room and refit the ribbon. Once they connected it back up the printer is saying Ready but they cannot connect to it.”

    It’s a remote printer, so the server lost contact and needed to reset the queue. Maybe they didn’t know that. OK. Benefit of doubt and all that. Spoke to them, explained why it wouldn’t work and reset the queue.

    However, turns out that in the fully lit room, they didn’t get the printer ribbon on straight and it jammed. You can guess what happened next.

    Another fault. EXACTLY the same description.

    I bet someone thinks they’re saving money by not replacing that light bulb.

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