We’ve had a water meter installed. We didn’t know it was going to happen/had happened. The first notice this change had been carried out was when we got a letter from Severn Trent which said they owed us money because the (recently installed) water meter said we’d used less water than we were being charged for, and therefore we’re in line for a refund. So yay to that. Except the refund is not for m months, or y years, or d decades, oh no. The refund is only for the period the water meter has been installed. This is logical idiocy. We either use less water than we have been charged for, or we don’t. To argue that we have only used less water for the period the water meter has, coincidentally, been installed – and we’ve never used less water before that – takes a very special kind of brain.
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In their defence:
If your meter was only ‘recently’ installed, how can they know your regular annual usage?
I’m assuming it was installed sometime in the past six months – because 6 monthly billing seems to be the standard in the water industry – so how can Severn Trent know what your usage was before that? For all they know, every Spring and Summer you fill your 900 gallon paddling pool for the kids to play in.whilst you water the garden with a sprinkler.
Just sayin’