I haven’t really chronicled my current battle with BT yet. I’ll just say that my first phone call with BT’s overseas call centre actually had me on the verge of tears when the person on the other end disputed my statement to the point of almost – but not quite – calling me a liar.
Even though I had a voicemail from BT Vision’s technical resolution team to confirm what I was trying to tell him.
There’s far too much meat on all of this. I think it could be time to export all of my BT-related posts in to one purpose-built website.
Anyway, tonight.
I tried to use Twitter.
I tried to read email.
I tried to watch a video on YouTube.
I tried to look up Owen’s competition results.
I tried to send young Jess a Facebook thing.
All of these attempts failed. So I ran a speedcheck. Read it and weep girls, read it and weep:
It always beggars belief to discover that the worst group of people at communicating with their customers is: the communication companies.
In the past I’ve had to deal with most of them: Orange, BT, Sky, T-Mobile (shop staff and on the phone – the shop guy actually said I was “not valuable enough to them for a free upgrade” – after 20 months on contract with them, silly boy, I went next-door to the Three shop and got excellent service at half the price). The worst ever, for me, was Vodafone.
Useless.
Bah.